Frequently Asked Questions

How do I login to my account?

When you are not logged in with your account, you will see a “Log In” button at the top right of the website. Click on that, fill in your username and password, and you're logged into your account.

How do I create an account?

When you sign up for a course, right after you provide your information such as name, email address etc., we automatically create your account. After your account has been created, you will receive a confirmation email with your password in it, which you can always change.

How do I change my password?

Go to your account by clicking on “My account”. Look for the tab “Account details”. Here you can edit your name, email address, and password.

How do I ask for a refund?

Go through the course for 7 days and if you feel that this course is not for you, send us an email at finance@lybragroup.com by the date mentioned on the course details page, show us you did the work and we will provide you a refund.

How secure is buying from this website?

We have taken measures to ensure that all payments made on this website are processed on a secured server. When you enter your information on our website, it gets encrypted using secure socket layer (SSL) technology. We only store the information you allow us to, such as your name, email address etc.

What payment forms and methods do you accept?

Currently, we are accepting payments through PayPal and Credit Card (Stripe). If you wish to pay via a different method, please send us an email at finance@lybragroup.com.

What if I want to register and the registration is closed?

You can sign up to be on our waiting list and you will be informed when we will re-launch the course.

Have more questions?

Send us an email at info@lybragroup.com and we will get back to you as soon as possible.

Lybra Learning LLC is part of Lybra Training, Coaching & Consulting and specializes in delivering digital courses.

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