The
TKI® Conflict Management
Program
“In great teams, conflict becomes productive. The free flow of conflicting ideas is critical for creative thinking, for discovering new solutions no one individual would have come to on his own”
– Peter Senge
Conflict occurs wherever people’s concerns appear incompatible, making it a common and inevitable part of life. Participants will learn to appreciate their own and others’ approaches to conflict and develop skills for assessing conflict situations and selecting appropriate strategies to handle them. They’ll practice using different conflict-handling modes and create an action plan for developing more effective conflict resolution skills. When team members understand each other, and the different perspectives that each member brings, they will appreciate each other, value each other’s input, and create a stronger bond with their team.
Understanding Your Conflict Style
The goal of these sessions is to bridge a gap to help team members communicate effectively, efficiently and use each other’s conflict modes in communicating well with one another.
These sessions also help individuals increase their self-awareness, identify their strengths, blind spots, and gaps that would be filled by their colleagues. The results of these are improved individual and organizational performance overall, and most importantly enhancing team communication and dynamics.
Session Outcomes
Identify Conflict Modes
Readily identify your conflict mode, as well as the strengths of these modes and potential issues that must be acknowledged and addressed.
reframe information
Clarify and reframe information to understand your conflict mode and the mode of others. You will understand your conflict strengths and that of others to communicate in a way that relates to everyone's mode.
build stronger relationships
This tool enables individuals to build stronger relationships among all individuals. the TKI® assessment allows one to understand how to connect better with others in turn improving and enhancing our relationships.
Use other conflict modes
In identifying one's conflict modes, you also learn about your challenges and the areas in which you need to develop, and the types of modes that works for each scenario.
bridge the gap
Use the conflict modes to bridge the gap between different communication types. Identify how to use the strengths of each mode to become more effective and efficient as a team.
Who Is This Program For?
Those who want to:
- Learn about their Conflict Styles.
- Understand their strengths and challenges in communicating with others.
- Understand how different individuals react and take action towards different types of conflict on the work floor.
- Learn what your conflict strengths mean and how to utilize them effectively.
- Develop deeper insight into how different conflict modes can be useful for both personal and professional drive and motivation.
Sessions
Session 1: Introduction to the TKI® & Instructions for the Assessment
In this session, participants are introduced to the concept of the TKI® assessment. Participants are also provided with the instructions and the link to take the online TKI® assessment.
Session 2: Effective Positive Communication
In this module, you will learn and understand what it means to positively communicate with others. You will learn about different communication tools and how shifting the way you use these tools can enhance your communication skills. You will also learn about effective listening skills.
Session 3: Understanding Your Conflict Mode
Learning about the 5 different conflict modes, its uses, costs, and benefits of each mode. Find out which conflict mode you tend to lean to and how to use all the conflict modes in different situations.
Session 4: Follow-up coaching
This is a follow up session to learn about the progress of the team member. Each team member shares how they used the conflict modes in their personal and work lives, and how they enhanced team communication on the work floor. Team members share the progress of their commitments and create new action plans to continue using the tool.
Session 1: Introduction to the TKI® & Instructions for the Assessment
In this session, participants are introduced to the concept of the TKI® assessment. Participants are also provided with the instructions and the link to take the online TKI® assessment.
Session 2: Effective Positive Communication
In this module, you will learn and understand what it means to positively communicate with others. You will learn about different communication tools and how shifting the way you use these tools can enhance your communication skills. You will also learn about effective listening skills.
Session 3: Understanding Your Conflict Mode
Learning about the 5 different conflict modes, its uses, costs, and benefits of each mode. Find out which conflict mode you tend to lean to and how to use all the conflict modes in different situations.
Session 4: Follow-up coaching
This is a follow up session to learn about the progress of the team member. Each team member shares how they used the conflict modes in their personal and work lives, and how they enhanced team communication on the work floor. Team members share the progress of their commitments and create new action plans to continue using the tool.
Platforms
Virtual
- Platform: Live Online via ZOOM
- Group Size: Minimum 8, Maximum 16
- Language: English
- Includes: Toolkits, Handouts, and Additional Materials
- Certificate of Completion: Digital
In person
- Location: Lybra or Client's Location
- Group Size: Minimum 8, Maximum 16
- Language: English
- Includes: Toolkits, Handouts, and Additional Materials
- Certificate of Completion: Digital & Hard Copy
Trainer
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