Customer Service

“Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney

Customer Service is crucial to the success of every business. Improving the quality of your customer experiences can give you a loyal customer base, spread the word about your stellar reputation, and ultimately increase your business revenues.

Did you know...?

When it comes to making a purchase, more than 60% of people find customer experience more important than price.

Businesses can grow revenues between 4% to 8% above their market when they prioritize better customer service experience.

After having a positive experience with a company, over 70% of clients would recommend it to a friend.

More than 70% of customers will want to shop with businesses that offer personalized experiences.

A customer is four times more likely to switch to a competitor if the problem they are facing is service-based.

Your Customers Matter!

Your customers are your most valuable asset, and poor customer service does not lead to repeat customers.

Good customer service is vital to the success of any business, no matter how incredible your product or service is because not providing excellent service to your customers will keep them from coming back!

Our Customer Service based workshops uncover the strategies of building a business based on improving and managing good customer service, and with the goal to continuously enhance your organization’s customer service experience. How your clients experience your business truly matters to keep them coming for more!

The combination of multiple activities in our training programs enhances communication skills and team spirit, increases morale and bonding between teams, and strengthens working relationships. These programs focus on enhancing both internal and external relations, creating more growth, and more success for your teams and organization as a whole.

Trainings Offered

Service With a smile

Excellent customer service and positive customer experiences are something that will not only allow you to gain a new client but to keep a loyal client. Your customer service representatives are the key players in driving loyalty to your organization, and may sometimes be the only contact to your client.

Use the tools and techniques taught in this tailor-made workshop to improve your customer service experience, retain clients, boost your business, and maintain loyal clients!

This workshop consists of several modules such as Understanding Customer Service, Effective Positive Communication, Telephone Etiquette, Email Etiquette, Effective Sales Techniques, E-Commerce & Social Media Etiquette.

Email & Social Media Etiquette

Learn the best practices used by businesses in sending, responding, and creating your business and sales emails. Learn about email list building, email workflow setup, and how to send effective sales emails to your clients.

Email in combination with effective SOCIAL MEDIA setup can provide clients with all the information they need about your product and services.

In this workshop, learn all the tools you need to set up for your business to manage your customers through email and social media. Learn how to increase traffic to your channels in order to increase sales.

COMING SOON!

Grab our FREE Guide to improve your customer service experience